Can I modify or cancel my order after placing it?

Plans change, and it's common to want to modify or cancel after placing an order. Whether changes or cancellations are possible mainly depends on the current stage of the order.

Unpaid Orders

If the order has not been paid yet, you can cancel it directly with no fees. Modifying shipping address, quantity, and other information is also easiest at this stage.

Paid, Not Yet Procured Orders

If payment has been made but we haven't placed the procurement order domestically, you can usually request cancellation and refund. Please contact customer service as soon as possible, and we will prioritize it.

Procured or Arrived at Warehouse

Once the item has been procured or arrived at the warehouse, whether returns or exchanges are possible depends on the item's condition and the third-party seller's policy. Some items may be negotiable if they pass quality inspection and are unopened; custom and fresh items are generally not returnable.

About Refunds

Eligible refunds will be returned to your original payment method or account balance. The refund arrival time varies by payment method: online payments are usually faster, while bank transfers require manual verification and take longer.

When you need to modify or cancel an order, please initiate it as early as possible through the order details or customer service. The earlier you act, the higher the success rate.