Help Center
Register, place orders, payment refunds, logistics and consolidation, all FAQs answered in one place.
- What is AwwwBuy? Which buyers is it suitable for?AwwwBuy is a B2B foreign trade procurement and consolidation platform connecting Chinese factories with global buyers, offering three procurement methods: inquiry sourcing, factory wholesale, and selected self-operated.
- From Inquiry to Receipt: Complete Procurement ProcessThe full process of a foreign trade purchase on AwwwBuy: Submit Inquiry → Specialist Quote → Deposit → Factory Procurement → Transit Warehouse Inspection & Consolidation → Balance & Shipping → International Logistics → Receipt.
- How to Initiate a Purchase Inquiry (RFQ)After logging in, fill in product information, specifications, and purchase quantity to initiate an inquiry. A specialist usually responds with a formal quotation within 1 business day.
- How to switch currency, language, and shipping country?AwwwBuy supports multiple currencies and languages. Learn how to set them up to make prices and experience better suit your region.
- Understanding Quotation: Unit Price, MOQ, Lead Time, and Shipping CostsA quotation includes key information such as unit price, minimum order quantity (MOQ), production lead time, estimated international shipping costs, and trade terms. This article explains each item.
- How to determine MOQ (Minimum Order Quantity) and delivery timeMOQ and delivery time are determined by the factory, and vary based on style, customization requirements, and raw material inventory. When the order is below MOQ, we will try to match with a small-batch factory or combine orders.
- What are the components of the order price? Are there any hidden fees?Product price, service and shipping fees, possible customs duties—breaking down order costs clearly so you know what you're paying for.
- Deposit and Balance: Why Pay in Two StagesFor foreign trade bulk purchases, settlement is in two stages: deposit plus balance. The deposit is used to place an order with the factory; after the goods arrive at the transit warehouse and the actual shipping cost is measured, the balance and shipping cost are settled.
- Can I modify or cancel my order after placing it?Learn the basic rules for modifying, canceling, and refunding orders at different stages.
- What payment methods are supported?Credit cards (Stripe), PayPal, Alipay, and bank wire transfers are supported; available channels and currencies vary by site and risk control policies, subject to the checkout page.
- Multi-Currency Settlement and Exchange Rate ExplanationThe platform uses RMB as the base currency and converts based on the display currency you select; exchange rates fluctuate with the market, and the rate locked at the time of actual order or settlement applies.
- How is international shipping calculated? How long does it usually take?Shipping fees are based on weight and volume, and delivery times vary by shipping method and destination country. Understand the billing logic to reasonably estimate arrival time.
- Trade Terms: How to Choose Between DDP and FOBDDP delivers duty-paid to your door, with transparent total cost and peace of mind; FOB delivers at the port, after which the buyer arranges shipping and customs clearance. Small batches needing door-to-door often choose DDP; those with a freight forwarder can choose FOB.
- How to track my package? What to do if there's a delay or loss?Track your logistics in real time in order details, and learn how to handle package delays, damage, or loss.
- How are international logistics and customs clearance arranged?Match air, sea, or international express routes based on destination country, weight/volume, and delivery time; provide full tracking number and traceability; DDP routes are cleared by us.
- Who Bears Customs Duties and Import TaxesUnless tax-inclusive is explicitly stated, import duties, VAT/GST, and customs clearance fees at destination are in principle borne by the recipient; DDP lines have duties borne by us on your behalf.
- What is consolidation? How to merge multiple packagesConsolidation brings together goods from different factories and batches, stores them in a warehouse, and merges them into one international shipment, significantly reducing the unit shipping cost of individual small packages.
- Chargeable weight: Which one is used, actual weight or volumetric weight?International logistics charges based on the greater of actual weight and volumetric weight. Volumetric weight = Length × Width × Height (cm) ÷ Volumetric divisor (commonly 6000 for air freight). Light bulky goods are charged by volumetric weight.
- Return, Exchange and Refund PolicyFull refund before purchase; after purchase, subject to supplier policy; international shipping fees are generally non-refundable once shipped. Refunds are generally returned via the original payment method, exchange rate differences may apply.
- What to Do If You Receive a Defective or Wrong ItemInspect the goods upon delivery and keep unboxing photos/videos; for confirmed quality issues, wrong or missing items, or compensable damage, we will arrange reshipment, exchange, or refund.
Frequently Asked Questions
How to initiate a purchase inquiry (RFQ) on AwwwBuy?
After logging in, fill in the product name or 1688/factory link, specifications, purchase quantity, and target delivery date in "Initiate Inquiry" and submit. Our procurement specialist will verify supply within 1 business day and provide a formal quotation including unit price, minimum order quantity (MOQ), delivery date, and shipping cost. You can also browse products on the wholesale page and initiate an inquiry for desired items with one click.
How to pay after quotation? Why deposit and balance?
Bulk foreign trade purchases are usually settled in two stages: deposit and balance. After confirming the quotation, pay a certain percentage of deposit, and we place the order with the factory accordingly; after the goods arrive at the transit warehouse for inspection, weighing, and determination of actual international shipping costs, then settle the balance and shipping costs, and then arrange shipment. This protects both the buyer and seller and ensures the final shipping cost is calculated based on actual weight/volumetric weight.
How are MOQ and delivery date determined?
MOQ and delivery date are determined by the factory and vary with style, customization requirements, and raw material inventory. The specialist will clearly indicate the MOQ and estimated delivery date for the product. If your quantity is below the MOQ, we will try to match a factory that accepts small batches or a group order solution.
How is chargeable weight calculated? Which is used: actual weight or volumetric weight?
International logistics charges based on the greater of 'actual weight' and 'volumetric weight'. Volumetric weight = length×width×height(cm) ÷ volumetric factor (commonly 6000 for air freight, 5000 for express, subject to actual route). Light, bulky goods (large volume, light weight) are usually charged by volumetric weight. After goods are stored in the transit warehouse, actual dimensions and weight are measured, and the chargeable weight is quoted according to route rules, never estimated arbitrarily.
Which trade terms (Incoterms) are supported? What is the difference between DDP and FOB?
Commonly DDP and FOB. DDP (Delivered Duty Paid) - we are responsible for international transportation, customs clearance, and bearing destination country duties, delivering to your doorstep, hassle-free with transparent total cost; FOB (Free on Board) - we are responsible for preparing goods and delivering to the designated port/carrier, after which ocean shipping, customs clearance, and duties are arranged by you. Small-volume buyers wanting door-to-door service often choose DDP; buyers with their own freight forwarders can choose FOB.
Can multiple packages be consolidated? How to save shipping costs?
Yes. Goods from different factories or batches can be sent to our transit warehouse together, where the warehouse will consolidate and pack them (consolidation) and ship as one international shipment, significantly reducing the unit shipping cost of individual packages. During consolidation, redundant packaging is removed and volume is optimized, and quoted by chargeable weight.
How are international logistics and customs clearance arranged? Who bears the duties?
We match air, sea, or international express routes based on destination country, weight/volume, and timeliness requirements, and provide full tracking numbers. DDP routes: we handle customs clearance and bear duties; non-duty-included routes: import duties and VAT are borne by the recipient as determined by destination customs. Before ordering, the specialist will explain the tax liability of the selected route.
What to do if the received goods have quality issues or are wrong/missing?
Please inspect the goods upon delivery and keep unboxing photos or videos. For verified quality issues, wrong items, missing items, or compensable transport damage, we will arrange reshipment, exchange, or partial/full refund, with reasonable return shipping costs borne by the responsible party. If the responsibility lies with the upstream factory, we assist you in claiming rights from the factory. See the return and exchange policy for details.
What payment methods are supported?
We support credit card (Stripe), PayPal, Alipay, bank wire transfer (offline transfer), etc. Available channels, currencies, and limits vary by site and risk control strategy, subject to actual display on the order page. Bank transfers must be confirmed by our finance department before the order enters processing.
Is company information required for registration? Can individual buyers make purchases?
AwwwBuy is for global B2B foreign trade buyers. Registration only requires an email to create an account and initiate inquiries. Completing company name, country/region, and shipping information helps specialists provide more accurate quotations and arrange customs clearance; some destination countries require the recipient to provide a tax ID (such as EORI, CPF). Individual small-volume buyers can also make purchases.