Return, Exchange and Refund Policy

This article is a summary. The full terms are subject to the officially published Return, Exchange and Refund Policy on the platform.

Refundable Situations

• Not yet purchased: For proxy procurement orders that have not yet been placed with the factory, the product payment can be fully refunded.
• Out of stock/unable to purchase: If the factory is out of stock, the item is removed, or purchase is limited, the payment will be refunded via the original method or credited to your account balance.
• Quality issues/incorrect or missing items: If verified, we will arrange reshipment, exchange, or partial/full refund.
• Unshipped shipping fees: If the package has not been shipped, the paid but unused international shipping fee can be applied for a refund.

Non-Refundable or Restricted Situations

• For items that have already been purchased, whether and how much can be refunded depends on the upstream factory's policy.
• Items that are customized, modified, or opened affecting resale are generally not eligible for no-reason returns.
• Once the package is shipped, the actual international shipping fees incurred are generally not refundable.
• Losses caused by incorrect buyer information, overdue payment, confiscation of prohibited items, or refusal of delivery and return are not covered by the refund policy.

Refund Method and Timeline

Refunds are generally returned via the original payment method, or credited to your account balance with your consent. The arrival time depends on the payment institution and bank cycle; refunds via bank transfer may take longer. For quality issues, see What to do if you receive a product with quality issues or the wrong item.