How to track my package? What to do if there's a delay or loss?

After your package is shipped, what you most want to know is 'Where is it now?'. AwwwBuy provides full logistics tracking, and there are corresponding handling mechanisms for exceptions.

How to Track Your Package

After the package is handed over, you can check the logistics tracking number and latest status in the order details. Every key node from dispatch, transport, customs clearance to local delivery will be updated. We recommend bookmarking the order page to check progress at any time.

What to Do If There's a Delay

During holidays, sales events, or peak customs inspection periods, logistics may be slower than usual, which is normal. If the logistics status hasn't updated for a long time and exceeds the estimated delivery time significantly, please contact customer service, and we will assist in inquiring with the carrier.

Package Damage or Loss

• Damage: When receiving, please try to inspect on the spot and take photos as evidence. Contact customer service immediately, and we will assist with claims or reshipment based on the situation.
• Loss: If the package is confirmed lost during transit, we will cooperate with the carrier to initiate a trace and compensation process.

Tip: Keeping unboxing photos and evidence promptly can make exception handling smoother. For any logistics issues, the sooner you contact customer service, the better.